[Niki]

Hey Ken,

Can you place the URL here so I can take a look? It could be so many things. So with WP it is a matter of doing methodical trouble-shooting. An old theme can certainly be the problem. Or conflicting plugins, outdated software (causing conflict), bloated page… yes to all of the above. But if you send me the link I’ll see if something glaring stands out.

Below I outline the basic trouble-shooting thought-process. My suggestion is do not do this before our meetup next week. But I’m outlining it for you to know how to consider trouble-shooting:

• Create a backup (that can easily be restored from if need be)
• doing the software updates, one at a time (testing site in between each update to ensure no issues)
• once all updates are completed – is it fixed? If “yes” – that’s perfect 🙂
  
• If not: you will need to deactivate the old theme to a default theme (Twentytwenty, or the likes)
• Once a default theme is active – is there a problem still? If “yes” – then it is not the theme.
  
• At this point you’ll need to take note of all active plugins, and then deactivate them.
• Once all plugins are deactivated – do you still have a problem? If there’s no problem, then one of those plugins was the problem. And you’ll need to reactivate them one at a time to see which one adds the problem. Once you have pinpointed the culprit – you’ll have to evaluate how important that plugin is to the functionality of your website and make some tough choices.
• If there is not plugin that is the culprit. There is a deeper problem.

I hope that helps a bit. And we can discuss it next week as well during the meetup.

Cheers, Niki

[Niki]

Oh no – sorry for the late reply Jo-Anne. I’ll get that uploaded and let you know when it’s done 🙂

[Niki]

That’s interesting – I’ve never had that problem before. Have you tried to download and print from your own site? Does it work for you? I am wondering if it is a user setting that is stopping it…

[Niki]

Hi Ken,

here is a video that walks you through migrating your website – using the Duplicator plugin and then moving it into either the main domain or a sub-folder of your domain. https://vimeo.com/457939858/b3c19ce104

I’m also placing this in the course as well – but wanted to respond here for you 🙂

Cheers!

Niki

[Niki]

I still think that Learndash is your best bet. The most important thing is to think about your future needs when you make a choice (you don’t want to build something out today that does not meet your needs down the road)

But take a look at the features to see if it suits you 🙂. People can register for free or paid. And there are many add-on plugins to make it suit very specific purposes. There is a huge support community for it as well. (The Facebook group is fantastic)

[Niki]

Do you have a site where I can take a look at it? That would make it a bit easier for me to understand 🙂

[Niki]

Hi Suzanne,

Do you mean a plugin that allows course delivery? If so, I am using Learndash for this site and it is a gold standard as one of the best WP course delivery plugin. It is a paid plugin with an annual expense. If you used it with Divi it would “look” different than this site but would perform in a similar fashion.

There are many others as well, and I’ve dabbled with them a bit. Some free and some paid. The most important thing to to evaluate your needs in terms of features. Here is an article that looks at various features of a few options. But if you want my opinion, I’ve used a few, and Learndash is really amazing.

[Niki]

Yes is it typical to put a link to your Blog Post “archive” into the menu. So my main question is: have you

• created a blog page
• and then set it as the “archive” within WordPress?

You do that within Customizer > Homepage Settings.
And in that same place within the customizer you can tell WordPress which page should be your homepage as well (if you have crafted one out).

[Niki]

This is a quick response as I am going to be away for the next week but wanted to get an answer to you.

In terms of the header portion of Astra – My gut feeling is that if you hop into the Customizer that you’ll be able to make changes to the logo size, and header spacing – and both of those settings will reduce the header size and make the logo less overwhelming. Just explore those options and it will be there.

• This reply was modified 5 years, 6 months ago by  Niki.

[Niki]

Hi Jennie – Securi is a plugin that ensures that your website will not get hacked – it really tightens the security of your site and sends you informational notifications of every small change that occurs, site-wide. There is a free version of it and a paid version of it.

Sometimes those emails are notifying you of small changes – page changes, plugin changes, certain settings, or something else.

So for example – those line-items all seem to be about the sitemap.xml – and they seem to be indicating that something has changed with the Jetpack sitemap. (I deduce that from the code that I see, and then doing a Google search for that code “Jp_img_sitemap”)

Here is an article where someone else seemed to have a similar question: https://wordpress.org/support/topic/jp_sitemap_master-status/

And here is an article all about Jetpack and sitemaps – I only include this link for informational purposes to get a sense of what a site-map is: https://jetpack.com/support/sitemaps/

Thanks for the question 🙂

[Niki]

Hi Jennie,

Do you have a WordPress.com account? This will be a bit different than a self-hosted WordPress site. So I won’t have much insight for you (they have a lot more going on under the hood than we can access)

But let me know what they said – they should be able to resolve that issue for you 🙂

[Niki]

Hi Ken,

This is something I’ll bring up during the meet-up tomorrow just to ensure you feel confident in understanding it. The short answer is “yes” there are pitfalls. there are a few moments of ownership when you cannot transfer a domain, and you’ll need to coordinate the task with the original owner. But for the most part is is relatively simple – you just have to follow this sequence of steps:

Prepare for transfer:

1. The existing owner has to “unlock the domain“. If they do not know how – ask them to get onto “live-chat” with the company to find out how
2. They’ll get an authorization code (also known as an EPP code or transfer key) from that registrar.
3. They need to ensure that all their contact information is correct, most importantly the email address that will receive important information during the transfer (this is incredibly important)
4. It is good practice to contact the registrar company to ask what the process is, to ensure they have done everything properly to be able to release that domain.

Receive the transfer:

1. This assumes you have a domain registrar to receive the domain
2. You will TYPICALLY Have to purchase a “domain transfer” from your registrar. (but not always, so check with them). A transfer typically costs less than $20.
3. Ask them how to do a transfer via live-chat to know the whole process, because each registrar has a slightly different method
4. Make sure that you have the EPP code/transfer key and follow the steps that they gave you in the live-chat

Here is an article, but this only relates to their company. But each registrar will likely have an instructional page like this one: https://hover.blog/how-to-transfer-ownership-of-a-domain-name/

Cheers – we’ll talk tomorrow, Niki

[Niki]

No problem at all Suzanne. If you get them to me late it is not a problem. My main goal is to ensure everyone is feeling confident so far. And I plan to record the Zoom session, so I’ll ensure you have that link if you feel the need to watch after the fact 🙂

Good luck with reopening!

[Niki]

my suggestion is to send me a sample of the PDF document, I’d like to test it out.

Also you could try uploading it to your WordPress playground site – media library – to see if it works there. Then you’d know whether it is a function/plugin on your live site that is causing the trouble.

But it should be quite simple:

1. Add the PDF to the media library
2. Copy the link
3. Paste the link within a post or page (or add that link to an image – to have a graphic that goes to the PDF)

Cheers!
Niki

[Niki]

This really depends on your content.

So if both of those services have a lot of information to place in the pages – then yes, break them apart into two pages.

But if you have very little content, having them on one page can serve you well. The goal is to ensure that when someone lands on a page that they are not confused or overwhelmed. Let them make sense of your offerings.

In terms of “cart” – no that doesn’t make a lot of sense. People associate “cart” with the final step of payment. So I would advise that you label that page “books” or something that will let people instantly know what they will find for sale there.

And I would not make it a sub-item of services, because it is not really a service – so in my mind it is a stand-alone menu item 🙂